Change of card issuer FAQs

Change of card issuer FAQs

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Read our FAQs regarding the change of issuer of your explorer Mastercard®

Who is PPS?

Prepay Technologies Ltd (PPS) is a Mastercard Principal Member and a UK Financial Conduct Authority (FCA) authorised and regulated Electronic Money Institution, offering a range of payment services. PPS is authorised and regulated by the FCA for the issuance of e-money with firm reference number 900010.

What is a card issuer?

A card issuer is a regulated entity responsible for issuing a card and setting the terms and conditions associated with its usage.

What does it mean for me?

You do not need to do anything, this change will happen automatically. During the switch there will be no interruptions to your service and your card will continue to work as normal.

Will I be sent a new card?

No, your current card will continue to work until the expiry date on the front of your card. During the switch there will be no interruptions to your service and your card will continue to work as normal.

How will I know when the Issuer has changed?

The card issuer will change to PPS from Tuesday 27th October 2020.

Will this affect the terms and conditions of my program?

Aside from the change in contracting party, all other terms and conditions of your program continue to be honoured.

How do I check my balance?

For all information about your card program, including how to check your balance, please visit the website. The web address is written on the back of your card.

How do I cash out?

You can cash out via the usual channels. Please check the website for further details. Should you have any concerns with the issuer change, you can request any remaining balance(s) and close your account with no cash out fee until Thursday 31st December 2020.