Keep your finances secure online

Keep your finances secure online

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Protecting your data and your international payments online

moneycorp are committed to ensuring you are able to conduct your financial transactions safely. You can manage all your international payments on our secure online platform or speak with our expert team if you prefer personal reassurance. In addition, we’ve prepared some relevant security guidance, designed to protect your online security.

To comply with Strong Customer Authentication (SCA), we have implemented two-factor authentication for account access and international payments online. This added layer of security helps to protect your data online. Read more about how two-factor authentication works here.

You can also take steps to help you keep your moneycorp international payments account secure, follow these simple steps to stay safe whilst online:

  • Treat your moneycorp client credentials just as you would protect your bank account details. Your client number, username and password are unique to you and should never be shared.
  • Do not write your password down anywhere, and change your password regularly.
  • Be alert to phishing emails that claim to be from moneycorp and ask you for either your personal or security information. A phishing email is a technique used by fraudsters to obtain your security information (username and password). We will never ask you for this information by email.
  • If you suspect you have received a phishing email claiming to be from moneycorp, please forward it to us at enquiries@moneycorp.com.
  • When entering your moneycorp password on our login page, always check that the website you’re on is a moneycorp site and it has a valid security certificate. You can check this by clicking on the padlock icon on the address bar of your browser

 

Additional measures to help you stay safe online:

  • Install and maintain your anti-virus software.
  • Maintain a firewall on your personal computer.
  • Keep all your software up to date including updates you receive (example Microsoft).
  • Ensure you use the latest version of your browser (Internet Explorer, Firefox, etc).
  • Keep your login details safe.
  • Logout after you have finished your session.
  • Be extra careful when using computers in public places, such as an internet cafe or library.
  • Never change your password using a public wireless network.

 

Personal Customers

  • Ensure that you have set up the details for two-factor authentication on your account. You can follow the process here.
  • Always verbally check bank details with payees – if emails have been compromised you could be sending your money to a fraudster.
  • Always enter our web address www.moneycorp.com straight into your browser’s address bar. Do not use links from emails or any other sites that you do not trust.
  • Why not download the moneycorp app, available on the App Store and Google Play? No data is stored locally on your phone and you benefit from biometric security (on supported devices).
  • For your protection, moneycorp sends you an SMS and/or email notification when a new recipient is set up on your account.* If you receive one of these messages and do not recognise the new banking details, please contact us immediately on +44 (0)207 589 3000.
  • If you have not added your mobile number to your account please do so as soon as convenient by calling our Client Services Team on +44 (0)207 589 3000 to ensure you receive all future SMS alerts.

*moneycorp will attempt to send SMS notifications; however this may not always be possible and some networks may block these messages. Moneycorp accepts no liability where an SMS message is not sent to you or where an SMS messages is not received by you.

Business Clients

  • Never accept third party banking details or changes to payment instructions from suppliers or business partners by email. Always re-confirm the information by phone or in-person.
  • Fraudsters send fake invoices to businesses, designed to look like they are from an existing, genuine supplier. Check with your suppliers whether any requested updates to their payment details are genuine.
  • Always enter our web address www.moneycorp.com straight into your browser’s address bar. Do not use links from emails or any other sites that you do not trust.
  • Avoid letting unauthorised individuals use the devices you bank with or allowing remote access to your computer when someone calls you unexpectedly.
  • Install and maintain your anti-virus software and firewall on your personal and business computers. If you suspect your computer is infected, do not use it to conduct your finances until it has been cleaned.
  • For your protection you can ask moneycorp to send you SMS notification when you set up a new recipient.* If you then receive one of these messages and do not recognise the recipient, please contact us immediately. To register for this service please contact our Client Services Team on +44 (0)207 823 7878 or send an email to ClientServices@moneycorp.com

*moneycorp will attempt to send SMS notifications; however this may not always be possible and some networks may block these messages. Moneycorp accepts no liability where an SMS message is not sent to you or where an SMS messages is not received by you.