Red explorer Mastercard®
Please click here to read our communication regarding the closure of the Red Explorer Card
FAQ
Why have you closed down the card?
Since 2014, Moneycorp has gradually exited its retail operations, closing 77 branches including sites at Oxford Street, Heathrow Airport and Stansted Airport. The last remaining retail site within Gatwick Airport closed earlier this year, marking an end to the Group’s retail franchise and an important step in its evolution from a UK foreign exchange business to a global payments and banking services provider. As part of this strategic change, the decision has been taken to close down the Explorer card products.
When is the last day I can unload my card?
After the 29th November 2022 you will only be able to unload your card by contacting Mastercard Card Services on 0800 056 0572.
What is a Mastercard foreign exchange rate?
Where we refer to a Mastercard foreign exchange rate, this is the rate set by Mastercard and may vary throughout the day. You can check our foreign exchange rates and how they compare to the European Central Bank rates at www.travelprepaid.mastercard.com/rates.
What’s the last day I can use my card abroad?
28th February 2023
What if I see a transaction I don't recognise?
If you ever notice any transaction that doesn’t look right, just get in touch with the Mastercard Card Services team on 0800 056 0572 and they will be happy to check it out or help you escalate any incorrect transactions.
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None of the information contained in this website constitutes, nor should be construed as financial advice.
Indicative rates are displayed on our website. We use interbank rates as a reference, and these rates should only be used as a guide.
Moneycorp is a trading name of TTT Moneycorp Limited, a company registered in England under registration number 738837. Its registered office address is at Floor 5, Zig Zag Building, 70 Victoria Street, London SW1E 6SQ and it is VAT registration number is 897 3934 54. TTT Moneycorp Limited is authorised by the Financial Conduct Authority under the Payment Service Regulation 2017 (firm reference number 308919) for the provision of payment services.
Moneycorp FRM is a trading name of Moneycorp Financial Risk Management Limited which is authorised and regulated by the Financial Conduct Authority for the provision of designated investment business (firm reference number 452443).
Travel money services are provided by Moneycorp CFX Limited. Moneycorp CFX limited is a company registered in England under registration number 4780562. It is registered office address is at Floor 5, Zig Zag Building , 70 Victoria Street, London, SW1E 6SQ and its VAT registration number is 897 393454.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Explorer™️ Card is issued by Prepay Technologies Ltd (PPS), with its registered office at Floor 6, 3 Sheldon Square, London W2 6HY UK. PPS is authorised and regulated by the UK Financial Conduct Authority for the issuance of e-money with firm reference number 900010.
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