Red explorer Mastercard®

Red explorer Mastercard®

Multi currency card for all your travel needs

Get started login

 

The easiest way to get more for your money when you travel

Great savings when you spend, anywhere

Add an explorer prepaid Mastercard® to your personal moneycorp account and make the most of our great rates when you spend in millions of shops, restaurants and online across the world.

Simple, easy, convenient 

The red explorer Mastercard® is a prepaid card available to UK customers and is designed to work seamlessly with your moneycorp account. By locking in the exchange rate in advance you’re free to spend without worrying about currency fluctuations. When you need more money, you are only a click away. Simply select which of the 10 currencies you need, transfer money from your moneycorp account and spend in local currency. 

Go online or use our app to check your balances, keep track of your spending, top-up your account and move money from one currency to another instantly.   

Unlock the most from your account with your red explorer card

  • We won't charge you ATM fees or card payment fees abroad
  • Lock in our best exchange rates on the most popular currencies 
  • Worldwide usage 

"Our travels were made so much easier with our red explorer card."

Read our customer story from Lorraine & Sean Bartlett below:

“We decided to travel around Europe for a whole summer, visiting six countries over three months. The explorer Mastercard® was perfect for us because it saved us time and money. We just pre-loaded the card before we travelled and used it to pay for shopping, hotels, restaurants etc., and we didn’t get charged at ATMs for cash withdrawals. Our travels were made so much easier with moneycorp and our explorer Mastercard®.” 

Null

Load up to 10 different currencies onto your card

GBP

British Pounds

EUR

Euros

USD

US Dollars

AUD

Australian Dollars

CAD

Canadian Dollars

NZD

New Zealand Dollars

ZAR

South African Rand

CHF

Swiss Franc

TRY

Turkish Lira

AED

Emirati Dirham

Making the most of your international payments account

Make a payment

Make a payment

No matter how big the transfer, we are ready to send your global payment.

Find out more
Regular payments

Regular payments

Hassle free international payments for when you need to send them on a regular basis.

Find out more
Online account

Online account

Access your funds 24/7, ensuring you can get to your money whenever you need to.

Find out more
Get your free red explorer card

Get your free red explorer card

Available to UK customers with a personal moneycorp account

Sign up now

FAQ

What is a red explorer Mastercard®?

The Red Explorer Mastercard® is available online and to moneycorp international payments customers only.  

You are able to:

- Link the card with your moneycorp online account.  

- Load funds from your moneycorp online account in any of the available explorer card currencies.  

- Unload available funds from the card to your moneycorp online account  

- Enjoy preferential† rates when purchasing your travel money at any of our central London or airport branches.                 

† The preferential moneycorp rates are calculated by reducing the moneycorp retail margin when you top up your explorer card or purchase travel money in any moneycorp branch

How can I get a red explorer card?

In order to apply you must be a UK resident, aged 18 or over.

If you’re an international payments customer you can apply for a red explorer card online, via your moneycorp online account.

How many cards can I have?

You can only have one active explorer card (red or white) at any given time. Additional card users are not permitted. 

I have just ordered an explorer card - what happens now?

Delivery: The card will be with you between 7-10 days from the date of application. 

Activation: You will need to activate your card before you can start using it by contacting Card Services on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK).

PIN: The PIN will be revealed to you over the phone as part of the card activation.

How do I change the pin of my red explorer card?

You can change your PIN at any participating ATM in the UK and Europe that displays the Mastercard® Acceptance Mark and has a ‘PIN change’ function on the list of options from which to choose.

What if an ATM asks for a six-digit PIN?

In some countries, you may be asked for a six-digit PIN when using an ATM. However, explorer card uses a standard four digit PIN, which will still be accepted if the ATM has been set up correctly.

If you need assistance with any PIN issues, please call Card Services on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK).

What if I forget my PIN?

Automated PIN reminders are available by contacting Card Services on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK). This service is available 24 hours a day, 7 days a week.

How do I reload my card?

You can reload your card online or at any moneycorp branch.

Reload online:

Please note that before you can start to manage your card online you have to register it here first

Once you’re up and running online you will be able to reload funds in any of the available currencies and transfer funds from one wallet to another.

Payment method:

A debit card registered to your current address is the only form of payment that can be used to reload funds online. 

If you’re an existing international payments customer you can:

- Link the card with your moneycorp online account and enjoy the same rewards and benefits available on the starcard.  

- Load funds from your moneycorp online account in any of the available explorer card currencies.  

- Unload available funds from the card to your moneycorp online account  

- Enjoy preferential† rates when purchasing your travel money at any of our central London or airport branches.     

Please check our fees and limits for any applicable load limits that may apply. 

† The preferential moneycorp starcard rates are calculated by reducing the moneycorp retail margin when you top up your explorer card or purchase travel money at any moneycorp branch

Reload in branch:

To reload your explorer card in branch, simply present your card to a member of staff.

Payment method:

Both cash and a debit/credit card can be used to reload your card in branch. Please check our fees and limits for any applicable load limits that may apply. 

What currency should I load my card with?

When you load your explorer card, payment will be taken in GBP, then converted into the currency wallet of your choice. If you are an international payments customer, you may be able to load the relevant currency directly onto the card, in which case no currency conversion takes place. 

We recommend you load your card with the currency (or currencies) that match your destination. If you are travelling to a country that doesn’t use one of the available currencies on your explorer card, the best option is to keep your money in the GBP wallet. If you make a transaction in a non-explorer currency, you can still use your card. We will automatically convert your available funds to pay for your purchase. Just bear in mind that a foreign exchange fee will apply (please refer to our fees and limits for more details). 

If you don’t have any funds on your card in the currency of the country you are in, or you don’t have enough funds to pay for a purchase in the relevant currency of the country you’re in, then the balance will be taken from another currency on your card in the following order of priority: GBP, EUR, USD, AUD, CAD, NZD, ZAR, TRY, CHF and AED. A foreign exchange fee will apply (please refer to our fees and limits for more details). 

How do I check my balance?

You can check your balance online, via My Account, the automated card balance service (see Card Services numbers below) – or at any moneycorp branch.

Card Services:

03300 101 808 (If calling from the UK)

+44 3300 101 808 (If calling from outside the UK)  

How can I access my transaction history?

You can access your explorer card transaction history online, via My Account or by contacting Card Services on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK).

What if I see a transaction that I don't recognise?

We recommend you check your transaction history at least once a month. 

If you notice a transaction on your card account that you do not recognise, please notify Card Services on +44 (0) 3300 101 808 without undue delay and in any event within thirteen (13) months of the transaction debit date. They will help you to check and confirm your transaction details. In the event that there’s an incorrect transaction, Card Services can start the dispute process on your behalf.

Can I update the debit card registered to my explorer card account?

Yes, you can do this online. To update your debit card details, just log into your explorer card account and follow the steps to reload your explorer card.

As part of this process you will be requested to submit your payment details. Simply include your new debit card details at this stage. Please note, your new debit card must be registered to you at the same UK address as your explorer card.

How do I update my personal details?

This can be done over the phone by contacting Card Services on - 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK). 

What steps do I take to close my card account?

In branch

Take your explorer card and a valid photo ID (i.e. a valid passport, EU/EEA National ID card or EU/EEA Driving Licence) to a moneycorp branch and advise a member of staff accordingly. 

A full GBP refund – less any applicable fees will then be issued to you. If your card balance is not in GBP, then a moneycorp staff member will be able to advise you of the exchange rate that will be applied.

 

By phone

Contact the Card Services on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK) and a full GBP refund – less any applicable fees will be issued to a UK bank or building society account in your name. You may also be able to redeem the balance of any unspent funds in a currency other than GBP through Card Services. Please note that your bank or building society may apply their own foreign exchange rate to convert the funds into GBP unless you have an account in the relevant currency.

 

Online

If you are an international payments customer, you can transfer all available funds to your moneycorp online account, however, you will still need to contact Card Services to request them to close the card account.

Is there a monthly service fee?

moneycorp does not charge a monthly service fee. Please note, however, that if your card is inactive for 12 months, we will charge a monthly inactivity fee of £3.

For fees and limits, please download our explorer brochure here.

How do I remove an old explorer from my account?

In order to remove an explorer card from your account, you must first contact Mastercard customer services to cancel your card, regardless of whether you have a red or white explorer card. The Mastercard number to call is located next to the signature strip on the card itself.

Once this is done, please call our customer service team on 0207 589 3000 and inform them that you wish to remove a card from your account. This will then be carried out for you.

Can I withdraw funds from my explorer card at one of your branches?

You cannot withdraw funds from your explorer card at any of our moneycorp branches. While explorer cards can be issued by our bureaus at the airport, and the staff there can help you set up a card and load funds onto it, they cannot withdraw funds for you and give you cash.

If there are funds on your account that you are looking to withdraw, please bear in mind that withdrawing pounds from your card in the UK will incur additional charges. Please call our customer service team on 0207 589 3000 or download our explorer brochure here for more information.

What is a Mastercard foreign exchange rate?

Where we refer to a Mastercard foreign exchange rate, this is the rate set by Mastercard and may vary throughout the day. You can check our foreign exchange rates and how they compare to the European Central Bank rates at www.travelprepaid.mastercard.com/rates.

How do the foreign exchange rates compare to the European central bank rates?

You can check how our foreign exchange rates compare to the European Central Bank rates at www.travelprepaid.mastercard.com/rates.