We are committed to ensuring you are able to conduct your financial transactions safely and securely. With this in mind, we have created this security guidance for you and/or your business.
Top tips for conducting secure transactions with moneycorp:
There is an increasing number of email compromise scams where bank details are changed or fraudulent instructions are issued. To protect yourself against these scams, never accept 3rd party banking details or changes to payment instructions from suppliers or business partners by email. Always re-confirm the information by phone or in person.
Businesses Only: Criminals will often spoof emails to appear to come from your CEO or other senior management. Any unexpected “urgent” financial requests by email from your senior management should be treated with caution, and any payment instructions verified with the person sending the email, using a known contact number from your internal records.
Always enter our web address straight into your browser’s address bar. Do not use links from any emails or websites that you do not trust, and always be aware of possible phishing attempts purporting to be moneycorp or other financial institutions.
Install and maintain endpoint protection (e.g.; anti-virus software) on the personal and business devices used to log into your moneycorp account. If you suspect your device or computer is infected or compromised in any way, do not use it to conduct your finances until it has been verified as clean.
Only download files or programs from the internet if they are from genuine trusted websites. Do not click on links or open attachments in emails from suspicious or unknown senders.
Use password managers to protect your passwords on your phone or computer and never have them listed in an unprotected format such as a Word or Excel document or write them down anywhere. If a criminal gains possession of any of these, they could use them to access your finances.
Contact us immediately if you receive a notification about unexpected changes to your mobile phone number or e-mail address on your moneycorp account. This could indicate that your moneycorp account has been compromised.
Contact us immediately if you receive a notification about changes to your mobile phone number or e-mail address on your moneycorp account. If these notifications are unexpected this could indicate that your moneycorp account has been compromised.
Additionally, fraudsters may call or email you unexpectedly with an urgent matter in the hopes to get you to make a bogus payment. Watch out for these unexpected calls.
Be careful what you share on social media sites like Facebook, Instagram, Twitter, or LinkedIn. You could unknowingly give away important information that criminals can use to pretend they are you, e.g. mother’s maiden name, place of birth, name of the school you attended, etc.
What to do if your account has been compromised
If you have been the victim of fraud or suspect fraud in any way connected to your moneycorp account, please contact us immediately at 800-239-2389.
You should also contact your bank and local law enforcement agency. The sooner we can take action, the better the chances of recovering your money.