Security & Regulation FAQs

Security & Regulation FAQs

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Why should I choose moneycorp instead of my bank?

We specialize in providing our customer a more personal, tailored service than perhaps a bank can offer.

You’ll be assigned an account manager who will get to understand your company’s needs, and work with you to manage these proactively.

Timely information is crucial within the foreign exchange market, and we will provide up-to-the-minute insight into the driving forces affecting the currency markets. Armed with this knowledge you can then make informed decisions regarding your foreign currency transactions or your hedging strategies.

How do I know my money is safe with moneycorp?

We have been in business in the US for over 20 years and 35 years globally. The moneycorp Group helps clients make about 7 million transactions each year. We are a registered money services business, and a licensed and bonded money transmitter where required.

Are moneycorp insured by the Federal Deposit Insurance Corporation (FDIC)?

Electronic transfers sent through us are not insured by the FDIC, but we are stringently regulated by state banking regulators to ensure that we are maintaining adequate capital and bonding.

Are there any obligations or contractual obligations to work with you?

We do not obligate you to work with us as we work on a per transaction basis.

How do you keep my information secure?

We take privacy and security very seriously. Please view our privacy policy and ask your account manager if you have any specific concerns or require any additional security details.

What happens if I have any problems or a complaint?

As an authorized payment institution, moneycorp has an expert team on hand to help with any difficulties and a robust, comprehensive complaints procedure. The team is focused on customer satisfaction, so problems are put right as quickly as possible through an official complaints procedure.

 

For business solutions: 

To make a complaint please email: support@moneycorp.com

 

For personal transfers: 

For personal transfers, TTT moneycorp is acting as an agent of Tempus, Inc, who is licensed to process transactions. View our complaints procedure here.