Travel money FAQs

Can I place an order for Home Delivery?

Unfortunately we no longer offer a Home Delivery service. You can still take advantage of our great online rates, by ordering your currency online, and collecting it in any of our airport or Central London branches.

Alternatively, you can also order our Explorer Multi Currency Mastercard, which is a pre-paid currency card that can be loaded with multiple currencies and sent to your home address. For more details on this, please click here.

Can I cancel a confirmed order?

If you need to cancel an order, then please email quoting your reference order number shown as RCXXXXXX.

Can I change/amend my order?

Yes, because we do not take payment in advance, you are free to increase or decrease the amount you wish to purchase when you collect your currency from the specified location. Please note, if you'd like to increase the order amount when you come to collect your currency, the additional amount can only be issued at the online rate of exchange available on the day, subject to availability.

When can I place my order for Reserve and Collect?

You can place an order up to 14 days prior to the date of collection and up to 24 hours prior to collection, depending on the currency and location. We do suggest that you order as early as possible to ensure availability. 

Do I get confirmation?

Yes. You will receive confirmation of your order by email.

What if the currency I need is not listed?

Unfortunately, if you can't find the currency you need, it means we won't be able to fulfil your order online. However, if you email, stating the currency and amount you require, we can confirm the availability of the required currency at one of our branches. 

Can I get mixed denominations?

Yes, we will always try to provide a mix of denominations, subject to availability. We know how frustrating it can be to be given large notes when you really need some small change for a taxi or a tip when you arrive at your destination.  

What methods can I use to pay for my order?

You can pay by cash, debit or credit card or part cash/part card. Payments by debit and credit card no longer incur a fee. Please also ensure that you have a valid photo ID when paying by card.   

What times are your branches open?

Our branches are open at times to suit you. Our airport branches are open before the first flights leave and don’t close until long after the last flights have landed. 

Similarly, our London branches also have extended opening hours. To find out the opening hours of a specific branch click here.

What is best for me?

Airport and Central London bureaux de change
Airport branches are suitable if you want to buy travel money quickly, conveniently and at competitive prices. Branches will have the currencies and denominations that you need and are open before the first flight leaves until long after the last flight has landed. London branches are also open convenient hours (some 24 hours).

We also offer an online order service for collection at our airport branches. Using this service saves you money through preferential exchange rates and no commission charges. Click here to find out more.

What are the benefits of a Buyback Guarantee?

Our Buyback Guarantee, guarantees that we will buy back any unspent currency notes commission free and at the same rate you bought it at. For more details, please click here.

Still have a query?

Please email