Got a question about your explorer MasterCard?
Please view our full list of Frequently Asked Questions.
If you still need to contact us and require further assistance in relation to the queries below, please email us at email@example.com
- Applying for an explorer card
- Registering your explorer card online
- Managing your account online
- Linking your international payments account to your explorer card
- Loading and unloading funds
- Updating your personal details
Never send us your full card number via email. All we need is the last 4 digits printed on the front of your card and your name.
For assistance in relation to the additional queries below or anything else, please email us at firstname.lastname@example.org
- Activating your explorer card
- Where and how to use your explorer card
- Card fees
- Transactions on your account
- Balance information
- PIN services
- Problems using explorer card
Please note that for security reasons, Card Services cannot discuss account specific information via email.
Alternatively, if you wish to speak with a Card Services representative, please call us on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK)*
Please be aware that calls may be recorded for quality and legal purposes.
*Calls to 03 numbers cost the same as calls to geographic numbers (starting 01 or 02), even from mobiles, and will be included as part of any ‘inclusive minutes’.
Reporting a lost or stolen card:
If your card has been lost or stolen, please report it to us straight away by calling us on the numbers above. Our Card Services representatives are available 24/7.
Our Card Services representatives are available 24/7. However depending on the nature of your enquiry you may be directed to a specialist team who operate during the following working hours:
Mon-Fri: 7:30am – 9:00pm
Sat: 9:00am – 1:00pm