Explorer MasterCard®

Got a question about your explorer MasterCard?


Please view our full list of Frequently Asked Questions.

Email us:

If you still need to contact us and require further assistance in relation to the queries below, please email us at explorercard@moneycorp.com

  • Applying for an explorer card
  • Registering your explorer card online
  • Managing your account online  
  • Linking your international payments account to your explorer card
  • Loading and unloading funds
  • Updating your personal details

Never send us your full card number via email. All we need is the last 4 digits printed on the front of your card and your name.

For assistance in relation to the additional queries below or anything else, please email us at cardservices@accessprepaidww.com  

  • Activating your explorer card
  • Where and how to use your explorer card  
  • Card fees
  • Transactions on your account
  • Balance information
  • PIN services
  • Problems using explorer card

Please note that for security reasons, Card Services cannot discuss account specific information via email.

Call us:

Alternatively, if you wish to speak with a Card Services representative, please call us on 0330 010 1808 (if calling from the UK) or +44 330 010 1808 (if calling from outside the UK)*

Please be aware that calls may be recorded for quality and legal purposes.

*Calls to 03 numbers cost the same as calls to geographic numbers (starting 01 or 02), even from mobiles, and will be included as part of any ‘inclusive minutes’. 

Reporting a lost or stolen card:

If your card has been lost or stolen, please report it to us straight away by calling us on the numbers above. Our Card Services representatives are available 24/7.


Our Card Services representatives are available 24/7. However depending on the nature of your enquiry you may be directed to a specialist team who operate during the following working hours:

Mon-Fri: 7:30am – 9:00pm
Sat: 9:00am – 1:00pm