Change of card issuer FAQs

Read our FAQs regarding the change of issuer of your explorer Mastercard®

Who is PPS?

Prepay Technologies Ltd (PPS) is a Mastercard Principal Member and a UK Financial Conduct Authority (FCA) authorised and regulated Electronic Money Institution, offering a range of payment services. PPS is authorised and regulated by the FCA for the issuance of e-money with firm reference number 900010.

What is a card issuer?

A card issuer is a regulated entity responsible for issuing a card and setting the terms and conditions associated with its usage.

What does it mean for me?

You do not need to do anything, this change will happen automatically. During the switch there will be no interruptions to your service and your card will continue to work as normal.

Will I be sent a new card?

No, your current card will continue to work until the expiry date on the front of your card. During the switch there will be no interruptions to your service and your card will continue to work as normal.

How will I know when the Issuer has changed?

The card issuer will change to PPS from Tuesday 27th October 2020.

Will this affect the terms and conditions of my program?

Aside from the change in contracting party, all other terms and conditions of your program continue to be honoured.

How do I check my balance?

For all information about your card program, including how to check your balance, please visit the website. The web address is written on the back of your card.

How do I cash out?

You can cash out via the usual channels. Please check the website for further details. Should you have any concerns with the issuer change, you can request any remaining balance(s) and close your account with no cash out fee until Thursday 31st December 2020.

Need more help?

Our payment experts are just a click away.

Contact

Take a look at our frequently asked questions.

FAQs

None of the information contained in this website constitutes, nor should be construed as financial advice.
Indicative rates are displayed on our website. We use interbank rates as a reference, and these rates should only be used as a guide.

Moneycorp is a trading name of TTT Moneycorp Limited, a company registered in England under registration number 738837. Its registered office address is at Floor 5, Zig Zag Building, 70 Victoria Street, London SW1E 6SQ and it is VAT registration number is 897 3934 54. TTT Moneycorp Limited is authorised by the Financial Conduct Authority under the Payment Service Regulation 2017 (firm reference number 308919) for the provision of payment services.

Moneycorp FRM is a trading name of Moneycorp Financial Risk Management Limited which is authorised and regulated by the Financial Conduct Authority for the provision of designated investment business (firm reference number 452443).

Travel money services are provided by Moneycorp CFX Limited. Moneycorp CFX limited is a company registered in England under registration number 4780562. It is registered office address is at Floor 5, Zig Zag Building , 70 Victoria Street, London, SW1E 6SQ and its VAT registration number is 897 393454.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Explorer™️ Card is issued by Prepay Technologies Ltd (PPS), with its registered office at Floor 6, 3 Sheldon Square, London W2 6HY UK. PPS is authorised and regulated by the UK Financial Conduct Authority for the issuance of e-money with firm reference number 900010.