Security & Regulation FAQs
How do I keep my finances secure?
We are committed to ensuring you are able to conduct your financial transactions safely and securely. With this in mind, we have created this security guidance for you and/or your business.
Top tips for conducting secure transactions with Moneycorp:
Email security
There is an increasing number of email compromise scams where bank details are changed or fraudulent instructions are issued. To protect yourself against these scams, never accept 3rd party banking details or changes to payment instructions from suppliers or business partners by email. Always re-confirm the information by phone or in person.
Businesses Only: Criminals will often spoof emails to appear to come from your CEO or other senior management. Any unexpected “urgent” financial requests by email from your senior management should be treated with caution, and any payment instructions verified with the person sending the email, using a known contact number from your internal records.
Online safety
Always enter our web address straight into your browser’s address bar. Do not use links from any emails or websites that you do not trust, and always be aware of possible phishing attempts purporting to be Moneycorp or other financial institutions.
Install and maintain endpoint protection (e.g.; anti-virus software) on the personal and business devices used to log into your Moneycorp account. If you suspect your device or computer is infected or compromised in any way, do not use it to conduct your finances until it has been verified as clean.
Only download files or programs from the internet if they are from genuine trusted websites. Do not click on links or open attachments in emails from suspicious or unknown senders.
Secure passwords
Use password managers to protect your passwords on your phone or computer and never have them listed in an unprotected format such as a Word or Excel document or write them down anywhere. If a criminal gains possession of any of these, they could use them to access your finances.
Contact us immediately if you receive a notification about unexpected changes to your mobile phone number or e-mail address on your Moneycorp account. This could indicate that your Moneycorp account has been compromised.
Phone calls
Contact us immediately if you receive a notification about changes to your mobile phone number or e-mail address on your Moneycorp account. If these notifications are unexpected, this could indicate that your Moneycorp account has been compromised.
Additionally, fraudsters may call or email you unexpectedly with an urgent matter in the hopes to get you to make a bogus payment. Watch out for these unexpected calls.
Social media
Be careful what you share on social media sites like Facebook, Instagram, Twitter, or LinkedIn. You could unknowingly give away important information that criminals can use to pretend they are you, e.g. mother’s maiden name, place of birth, name of the school you attended, etc.
What to do if your account has been compromised
If you have been the victim of fraud or suspect fraud in any way connected to your Moneycorp account, please contact us immediately at 800-239-2389.
You should also contact your bank and local law enforcement agency. The sooner we can take action, the better the chances of recovering your money.
Why should I choose Moneycorp instead of my bank?
We specialize in providing our customer with a more personal, tailored service than perhaps a bank can offer.
You’ll be assigned an account manager who will get to understand your company’s needs, and work with you to manage these proactively.
Timely information is crucial within the foreign exchange market, and we will provide up-to-the-minute insight into the driving forces affecting the currency markets. Armed with this knowledge you can then make informed decisions regarding your foreign currency transactions or your hedging strategies.
How do I know my money is safe with Moneycorp?
We have been in business in the US for over 20 years and 35 years globally. The Moneycorp Group helps clients make about 7 million transactions each year. We are a registered money services business, and a licensed and bonded money transmitter where required.
Are Moneycorp insured by the Federal Deposit Insurance Corporation (FDIC)?
Electronic transfers sent through us are not insured by the FDIC, but we are stringently regulated by state banking regulators to ensure that we are maintaining adequate capital and bonding.
Are there any obligations or contractual obligations to work with you?
We do not obligate you to work with us as we work on a per transaction basis.
How do you keep my information secure?
We take privacy and security very seriously. Please view our privacy policy and ask your account manager if you have any specific concerns or require any additional security details.
What happens if I have any problems or a complaint?
As an authorized payment institution, Moneycorp has an expert team on hand to help with any difficulties and a robust, comprehensive complaints procedure. The team is focused on customer satisfaction, so problems are put right as quickly as possible through an official complaints procedure.
To make a complaint please email: support@moneycorp.com
