FAQs

No. The service is hosted on the internet and integrated into the Moneycorp Global Payments System. This makes it simple and fast to set up.  

Yes, both the company requesting the payment and the client paying can view the service in English, French, Portuguese or Spanish.

At present PayCollect can accept payment cards in the following currencies:

• Great British pounds (GBP)
• Euros (EUR)
• US dollars (USD)
• Swiss francs (CHF)
• Swedish krona (SEK)
• Norwegian krone (NOK)
• Danish krone (DKK)
• South African rand (ZAR)
• Canadian dollars (CAD)
• Australian dollars (AUD)

Yes. A foreign exchange transaction will automatically take place when the payer’s payment card is a different currency to that which you want to receive. 

Yes, the service adheres to the most recent regulations on payment card collection and is fully PCI Security Standard DSS compliant.

The funds are noted as processing once your client has completed a successful transaction. They are then deposited in your Moneycorp account within 48 hours.

Yes, you will be given access to a full reporting suite. This will detail all the requests sent, when your clients have made payments, and when those funds are allocated to your Moneycorp account.

Each individual card transaction is limited to £20,000 GBP or currency equivalent. There is no minimum amount.

Nothing, but you may decide to pass on your payment costs to them. It’s entirely normal for clients to expect to be charged a small fee for making a payment online – particularly an international payment. <br /><br />These online charges will still be much lower than those associated with sending funds through a high street bank.

There’s no cost to register with or access the PayCollect service.

When your client completes a transaction, you’ll be charged a card fee dependent on the type of card they use, and a small transaction fee per successful collection. You may choose to pay these fees yourself or pass some or all of the cost on to your client.

Any PayCollect requests your clients receive will be branded with your logo and be in your company style. The client will be informed at the collection stage that the company appearing on their statement will be Moneycorp.

PayCollect emails are always personalised for the client and contains information about the security features of the service. We recommend you also talk with your client in advance of sending a PayCollect request, so that they know to expect an email.

PayCollect helps you create individual emails using a standard, personalisable template. Once you’ve added details of your client and their payment, the email is generated and sent. All of this takes just a matter of minutes.

Yes. PayCollect allows you to issue payment requests in the currency that you want to receive. With its built-in foreign exchange facility, your clients can make their payments using their local currency. <br /><br />This ensures that you receive the exact amount requested in your chosen currency, and your client is billed in their local currency.

You are able to request payments by email, and your clients can then pay instantly using a credit or debit card. This should improve the speed of your collection process.